Refund &Return Policy


AURA K Return & Refund Policy

Our Promise:
"We stand behind every product — if it doesn’t make your life easier, we’ll make it right."

1. Returns (30-Day Worry-Free Guarantee)

✅ Accepted:

  • Unused/unworn items with original tags

  • Defective/damaged products (we cover return shipping)

  • Wrong items shipped (our mistake)

❌ Not Accepted:

  • Used items

2. How to Return

Step 1: Email us at contact@aurakco.com within 30 days with:

  • Order number

  • Photos/videos of the issue (for damaged items)

Step 2: We’ll send you either:

  • A prepaid return label (if eligible), or

  • Instructions for local donation (receive store credit + support our community initiative)

3. Refunds

⏳ Processing time: 5–10 business days after we receive your return
💳 Refund method: Original payment method (Cash on Delivery → store credit)

Special cases:

  • Missing parts? We’ll ship replacements for free.

  • Don’t want to return? Keep the item and get 50% store credit.

4. Exchanges

Customer responsibility:

  • Return shipping cost: sending the original product back

  • Delivery cost: receiving the replacement

Our support:

  • 20% discount on new product shipping fee

  • Guidance on affordable shipping options

Exceptions (we cover costs):

  • Within 30-day warranty period

  • Our error (wrong item or defective product)

5. The AURA K Difference

♻️ Eco-friendly option: Donate your return to shelters → get 20% off your next order
💌 Personal touch: Every return receives a handwritten note from our team

Need Help?

📧 Email: contact@aurakco.com
⏰ Hours: Monday–Friday, 9 AM – 5 PM (Your Time Zone)

"Your trust means everything — we’ll always work hard to keep it."